Dear all at Crown Clinic,
I can only say thank you for your help, concern and priority. You left me at complete ease. Dr, you were fantastic and all the staff were relaxed and thoughtful and at times even fun considering the situation. Once again, I am so happy I chose Crown Clinic for my FUE.
Starting with the initial consultation I was made to feel very welcome, everyone was so friendly and they were happy to answer all my questions. There was no pressure to proceed to getting a transplant, in fact I was told to go away and think about it first, but I was so impressed I knew I wanted it to be done here, so paid my deposit to secure my booking. I was given clear, concise information to read in the meantime regarding pre and post op, and the procedure itself so I wasn’t going in to this blind. I was also given a business card so I could ring with any other questions/concerns I may have, and I did call, several times and I was always dealt with in a friendly and helpful manner which was nice as it put my mind at ease rather than have all of these unanswered questions in my head. Then I was called a day before my procedure to check that I was ok and to remind me of what to bring along, and what to/not to do, also to see if I had any lingering concerns.
The day of my surgery I admit I was very nervous, but the whole team put my mind at rest, especially Dr Shahmalak who ran me through what we would be doing step by step and again asking me if I had any questions, and assured me that I would be fine.
I honestly can’t fault anything, from start to finish. The place was immaculate, I was waited on hand and foot, given plenty of refreshments, dinner provided, and was told if I wanted anything just to say, eg, toilet break, glass of water etc.
My nerves just washed away with every minute I was in their care, I was even given a choice of movies to watch to pass the time. At no point did I feel uncomfortable or ignored. There was constant interaction between them and me, asking if I was comfortable, if I needed anything and keeping me informed of what they were doing, so I was never lying there thinking ‘what’s happening?’
It honestly didn’t feel like an emotionless, professional relationship like you get when you go to your GP or the hospital, they really made me feel like a person, not a number, by the end of the day I felt like Dr Shahmalak was more like a good friend rather than a Dr, and his team was lovely and very attentive.
I came out of the clinic feeling like I was on cloud nine, my confidence restored in a matter of hours after nine years of worrying about my hair, I’m over the moon. I haven’t just been hurried out the door for someone else either, I’ve actually been invited back to the clinic the day after surgery in order to make sure that I’m ok, that I’ve had no ‘rare’ side effects and for any questions about post-op hair care. In addition to this I’ve also given pre-op products and information on what to do and when, all explained thoroughly to me. They’ve done a brilliant job and I’m looking forward the coming weeks/months when I can fully appreciate their work. Hopefully that’s me sorted now, but if I ever needed any touching up and/or advice, I’d go back there in a heartbeat. Thanks so much for helping me and restoring my confidence. I’d recommend you to anyone seeking a hair transplant.
On my initial phone call I felt I am going to be in professional hands after speaking to Afshan. Mr Shahmalak and his team keep you relaxed, they are very caring on the day of the procedure they made me feel you were at a party with old friends.
With your own room and refreshments, I was asked on a scale of 1-10 the pain I was experiencing, it was hard to say even 1. So anyone who has been thinking of a procedure go for it. It’s whole package of the team that makes the day.
PS: just waiting to se the results.
I had been considering a hair transplant for some years after observing a gradual but obvious thinning of hair mass from my early 40s onwards. I firstly made contact with the Crown Clinic, after reading various reviews and magazine articles I found on the internet. What helped me decide to choose the Crown Clinic was that some of the reviews were endorsed by creditable professionals and also the professional reputation of the surgeon.
My first telephone contact with the clinic was with Ms Afshan Shafi the Clinic Patient Co-ordinator, I found her manner to be professional, balanced, with a depth of knowledge, not pushy but with gentle guidance, enabling me to make a considered decision in my own time after considering all the various options.
For the next stage I visited the London clinic for my initial consultations with Mr Shahmalak. The clinic was busy on the day I attended. For me it was far too busy, too many people, which concerned me a little. However the consultation itself was straight forward, Mr Shahmalak was very concise and objective with the information and recommendations, and answered all my questions to my satisfaction. The 2nd part of the consultation was also very useful with Ms Afshan Shafi, explaining the practical process of attending eith the London or Manchester clinics, and additional requirements such as travel logistics to and from the clinic, what happens on the day, and arranging appropriate over-night accommodation.
The day of my surgery at the Manchester clinic was very well organized and the clinic was very well presented. Mr Shahmalak went through the procedure and post procedure care plan in detail, and eased any concerns that I may have had. The whole team were very professional, efficient and sensitive to my needs during the day. I was supported and kept comfortable by the whole team as the surgery progressed and as I relaxed in the clinic at the end of the day.
Mr Shahmalak kindly agreed to see me the next day to undergo a post operation check and gave reassurances that all had gone well, and provided additional information to assist me with my post-operative care plan.
The clinic post-op information pack was very detailed and very useful as I recovered. I followed the plan rigorously, and in my case everything went as per the plan described, with no unexpected problems, and I returned to work after a week.
Overall I am very happy with the whole process and would be happy to return again.
“If you have made a short-list of clinics to see about your hair transplant make sure you contact Dr Shahmalak before making a decision. I think him and his team are the best.”
I am a man in my later thirties and I have been receding hair for the last few hairs however recently things have accelerated which brought me to seek help. Naturally I was cautious and anxious about going into surgery but the staff and consultant at the Crown Clinic were brilliant at answering all my questions and putting my mind at ease. They gave me a step by step guide towards their techniques, how they work and what happens on the day and so it was very easy to move forward.
If you are considering FUE then I have no problems recommending the team at Crown Clinic. These guys are not only experts in what they do but their friendliness and attention to customer/patient experience is second to none. The most important thing is they deliver and so it is no surprise why they are considered the best in the business. Thank you guys.
I would just like to thank everyone involved in my procedure. From start to finish you all made it a relaxed and comfortable experience. My initial nerves and apprehension were soon allayed.
My initial point of contact (Afshan) is a delight! Most helpful and very approachable, as is Mr Shahmalak and all the staff.
The procedure itself is relatively pain free and you have your own room to escape too for privacy etc.
I cannot recommend enough the Crown Clinic! Now just wait and see what the longer term results will be!
I would like to take this opportunity to thank Dr Shahmalak and his team. From initial consultation to day of procedure it was carried out in a very professional manner and a relaxed environment which helped settle my nerves.
During the procedure the doctor was constantly checking in to ensure I was comfortable and his team of three girls were amazing and kept me entertained and relaxed throughout the day.
Without any hesitation I would recommend Crown Clinic.
Fromt the moment I telephoned and spoke to Afshan to arriving at the clinic, meeting Dr Shahmalak and meeting the team, the service and professionalism was truly outstanding. I was made to feel completely at ease and confident about the full procedure. I can't commend the team and the surgeon high enough and would recommend Crown Clinic to anyone considering a hair transplant , truly outstanding from start to finish.
Having had a few consultations with other clinics prior to the Crown Clinic I was uncertain as to whether I would have the procedure as I was never filled with confidence with the consultations. However, after seeing Mr. Shahmalak my mind was instantly made up. Firstly the initial consultation was with the surgeon and not a sales person which is so much better. He made me feel very comfortable and relaxed whilst talking through everything. He is an absolute gentleman and very easy to talk to. His facilities are very nice almost hotel like. And his staff are a credit to him, I can’t emphasise enough how special you are made to feel by everyone. On the day of my surgery I was a little nervous but as soon as I arrived at the clinic the nerves soon went away. This is testament to Mr. Shahmalak and his team. On arrival I was shown to my room where Mr. Shahmalak greeted me and discussed what would happen throughout the day.
The surgery was virtually pain free and spent most of the day watching movies, the day went by very quickly and was much more relaxing than I expected.
When leaving the clinic after my surgery I was given my aftercare treatment and once again Mr. Shahmalak talked through everything with me.
I am writing this one week post surgery and all is well and I feel very happy so far. All I have to do now is sit back and wait for the results.
Having spent several years researching various surgeons and clinics in the hair transplant field, I am so pleased I chose Mr. Shahmalak and his clinic, the way I have been treated from day one to present is faultless and I would have no hesitation in recommending him to anyone considering the procedure.
A big thank you to Dr Shahmalak and his team.