Finance FAQs and Terms & Conditions

Read frequently asked questions and the terms & conditions provided by Chrysalis Finance, regarding applications for finance.

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Finance is arranged through Chrysalis Finance Limited, PO Box 404, Alderley Edge, Cheshire SK9 0EA. A member of the Chrysalis Healthcare Group. Chrysalis Finance Limited is authorised and regulated by the Financial Conduct Authority for credit broking and lending (FRN:631193). Credit acceptance is subject to application and status. Terms and conditions apply.

Please visits Chrysalis Finance’s FAQs page or their Terms and Conditions page for further information.

Who is Chrysalis Finance?

Chrysalis Finance a member of the Chrysalis Healthcare Group and is one of the UK’s largest ethical, caring, responsible lender serving the healthcare industry. The organisation works in conjunction with hospitals and clinics across the United Kingdom, to provide finance to patients for a wide range of private healthcare procedures and treatments. The organisation is authorised and regulated by the Financial Conduct Authority.

What age do I need to be to apply for finance?

You need to be 18 years or over to apply for finance through Chrysalis Finance.

Do I need to have a good credit history?

A good credit history will certainly support your application for finance, but there are other factors alongside this that will determine whether or not your application is accepted. All finance is subject to status and terms & conditions. If you are concerned about your credit history and how it might affect your application, we recommend that you contact a credit reference agency for more information.

Do I have to be a UK resident to apply for a loan?

Yes. You need to have been a permanent UK resident for at least 3 years, to be eligible to apply for finance.

I am student / I work part-time. How might this affect my application for finance?

We consider many factors when an individual applies for finance. Those eligible for finance should be in regular full or part-time employment (a minimum 16 hours per week or earning £10,000 per annum, unless you are retired and receiving a private/company pension or are in receipt of disability allowance). If you are concerned about your part-time status and how it might affect your application, we would recommend a friend or family member apply on your behalf.

Who can apply on my behalf?

You may elect a friend or family member to apply on your behalf. Note that all applicants will be credit checked as part of their application.

Do I need to be a homeowner?

You do not need to be a homeowner to apply for finance.

Can I take finance out if I’m self-employed?

Yes, you may be eligible to take finance out, so long as your can provide proof of income and overall affordability.

What information do I need to provide when applying for finance?

You will be required to provide your full name, date of birth, address history for the past 3 years, employment history for the past 3 years, your income and expenditure details and finally, your bank account information.

Do I need to have had my consultation before applying for finance?

When applying for finance through Chrysalis Finance, you will need to have chosen the clinic that will complete your procedure and have had a consultation with them. This is to ensure you are making an informed decision and understand everything that is involved with your procedure, including its true cost.

How long does the application process take?

Chrysalis Finance aims to provide instant decisions to online applications.

What do I do if I have made a mistake on my application?

You will need to contact the application department at Chrysalis Finance, who will be able to help you. Note that you may be required to submit a new application.

When is the first payment taken?

Chrysalis Finance will give you a minimum of 10 days’ written notice of your first payment by sending you an Advance Notice of Set Up of a Direct Debit Instruction, which sets out the payment amounts and the collections dates.

Can I change my payment date?

Chrysalis Finance will endeavour to amend the repayment date to a more suitable date for you. You can call them directly to do this.

How do I change my bank details or my address, for example?

You can contact Chrysalis Finance directly, who will be able to make changes to the personal details on your application or account.