Hair Transplant Finance

Terms and Conditions

Will I be accepted for finance?

Whether your accepted for finance or not depends on many different factors. At Duologi we have a dedicated credit team who use our bespoke credit engine to help them reach decisions.

What do I do if I have been declined?

If your application was declined, we will not give you the specific reason/s why.  We advise that you obtain a copy of your credit report so you can see the potential reasons. If you feel that there has been a mistake, please feel free to contact us via email at support@duologi.com or call us on 0345 5211 881 Option 2

I want to amend my application.

If you have been approved for finance, we cannot amend the amount or term.  You will need to contact the business to complete a new application for finance.   Please note we cannot guarantee a new credit application will be approved. All credit applications will leave a credit “footprint” on your credit history.

I have a question about my finance agreement who should I contact?

Please contact our customer service team on 0345 5211 666 or via email at customers@duologi.com

I want to change my direct debit details. 

Changing your payment date can only be done after the first payment has been taken. Please contact our customer service team on 0345 5211 666 or via email at customers@duologi.com

I want to update my personal details. 

Please contact our after-sales support team on 0345 5211 666 or via email at customers@duologi.com

What is a credit search?

A credit search occurs when a third party investigates your credit report. They’re looking to see how you manage your credit now, and how you’ve managed it in the past. This search may then be recorded on your credit report for other third parties to see. This is useful to lenders because if you’ve made multiple applications for credit recently, it could suggest to them that you have an urgent need for credit which you may struggle to pay back. 

When will I receive a copy of my loan agreement?

Our Welcome pack is emailed to the email address you entered in your application. Your welcome pack, which contains your loan agreement along with all the regulatory paperwork is sent within 7-10 days of the goods or services being delivered by your retailer. If you require a copy of your documents sooner you can contact our support team on 0345 5211 881 Option 2 or email support@duologi.com who will be more than happy to help.

Crown Clinic is authorised and regulated by the Financial Conduct Authority, register number: 944406  and act as a credit broker and not a lender.

Legal Information

Finance is provided through Duologi. Duologi is a trading name of Specialist Lending Ltd which is a limited company registered in the UK under number 10664999 at the registered address 10 Bressenden Place, London, SW1E 5DH, United Kingdom. Authorised and regulated by the Financial Conduct Authority.